The assistance and advice provided by a company to those people who buy or use its products or services.
"We don't want to push our ideas on to customers, we simply want to make what they want." Laura Ashley
"I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service."
"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed."
"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well."
"Customer service shouldn't just be a department, it should be the entire company."
"Instead of focusing on the competition, focus on the customer."
"It's through vulnerability that human beings create connections. The more vulnerable we can be with one another, the more that we'll trust one another and the more we'll be able to collaborate effectively."
"Good customer service costs less than bad customer service."
"The more advocates you have, the fewer ads you have to buy."
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."